+852 6171 0601 (Not Emergency Hotline)
Cantonese / English / Putonghua
WhatsApp Listening Services
Our WhatsApp listening services offer professional emotional support and guided conversations - right from your phone - so you can regain balance in life, anytime and anywhere.
How To Start A WhatsApp Listening Session?
Step 2.
Transfer the session fee via
FPS (Mobile +852 6171 0601)
or bank (HSBC 848-865309-838)
HK$80 per 15minutes
Send Rebalance the
transfer record,
session will be conducted with an acknowledged transfer record.
Step 3.
Start your session.
Whatsapp or WeChat or call.
In a Listener session, you will be actively listened to, and provided with basic reflective feedback.
No counselling modality will be applied, no action plan.
After an initial enquiry, we take time to understand your needs and expectations before starting. From there, support is structured yet flexible, allowing conversations to flow naturally while still working toward meaningful progress.
At Rebalance, you will know who the therapist you are talking to is, and your case will be followed through.
Why WhatsApp Listening Works in Hong Kong
In fast-paced Hong Kong, WhatsApp listening fits naturally into daily life.
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Fits into busy work schedules and long office hours
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No travel needed in a fast-paced city
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Discreet and private in small living spaces
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Familiar, comfortable communication style
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Easy access to timely emotional support
WhatsApp Listening Vs WhatsApp Counselling Vs Traditional Counselling
All 3 approaches can be valuable. WhatsApp counselling is particularly suitable when flexibility and accessibility matter most.
Online therapy is just as effective as face to face therapy! Check out the references below:
Our Approach at Rebalance
At Rebalance, counselling is not about quick advice or rigid techniques. We integrate applied neuroscience, psychology, counselling frameworks, and real-life experience to support you in a grounded and practical way.
Each WhatsApp listening journey is personalised.
Benefits of being listened to via WhatsApp
Many clients find WhatsApp listening sessions effective because it feels less intimidating than traditional therapy and easier to sustain over time.
Key benefits include:
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Space to reflect before responding
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Support during emotionally difficult moments
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Reduced pressure compared to face-to-face sessions
Better integration of emotional care into daily life
Important Note
For urgent situations, please use the emergency service provided by the HKSAR government (e.g. the “999” emergency service, or the 24/7 hotline 18111) or the service in your community if you reside out of HK. Rebalance is responsive but it is not a 24/7 service, when you don’t get a response quick enough to meet your needs, please reach out to those 24/7 hotlines or services.
Service users feedback
Due to confidentiality, service users' cases will not be shared. But over the years, Yvonne at Rebalance received comments from her service users, examples are:
"I feel much better after talking to you!"
"Thank you for listening and understanding me!"
"Although it is over the phone, I can feel that you are listening to me."
"I am so glad that you are so supportive!"
"Thank you for giving me confidence, I think I can do it now."
"Finally there is someone understanding me!"
"Thanks, now I know what to do next."