+852 6171 0601 Cantonese / English / Putonghua
WhatsApp Counselling Services
​​Our WhatsApp counselling services offer professional emotional support and guided conversations - right from your phone - so you can regain balance in life, anytime and anywhere.
How To Start?
Step 2.
Transfer the session fee via
FPS (Mobile +852 6171 0601)
or bank (HSBC 848-865309-838)
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HK$80 per 15minutes
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Send Rebalance the
transfer record,
session will be conducted with an acknowledged transfer record.
Step 3.
Start your session.
Whatsapp or WeChat or call.
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In a Listener session, you will be actively listened to, and provided with basic reflective feedback.
No counselling modality will be applied, no action plan.
After an initial enquiry, we take time to understand your needs and expectations before starting. From there, support is structured yet flexible, allowing conversations to flow naturally while still working toward meaningful progress.
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​At Rebalance, you will know who the therapist you are talking to is, and your case will be followed through.
What Is WhatsApp Counselling?
WhatsApp counselling, sometimes called WhatsApp therapy or counselling via WhatsApp, is a form of professional emotional support delivered through secure text and voice messaging. Instead of sitting in a traditional therapy room, conversations happen in a space that already feels natural to you.
This approach is especially helpful for people who need time to think, reflect, and express themselves gradually. You can share thoughts as they arise, rather than holding everything in until a scheduled appointment.
Life in Hong Kong often involves long working hours, constant connectivity, and little personal space. Many people delay seeking support simply because it feels inconvenient or overwhelming.
WhatsApp counselling removes many of these barriers by fitting support into the reality of daily life rather than asking you to step away from it. Instead of arranging appointments around work, family, or commuting, support becomes accessible in moments when you actually need it.
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This approach works well because:
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You do not need to travel across the city or sit in traffic
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There is no need to take time off work or rearrange your schedule
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You can express thoughts gradually, without pressure to “perform” in a session
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Support is available in real-life moments, not only at fixed appointment times
By integrating counselling into your everyday routine, it becomes easier to stay consistent and emotionally aware. Small concerns can be addressed early, helping prevent stress, emotional overload, or relationship issues from quietly escalating into something heavier.
Our Hong Kong WhatsApp counselling services are designed for adults, couples, and families who want support with everyday challenges rather than clinical treatment.
People often reach out when they feel emotionally stuck, mentally overloaded, or unsure how to move forward. Common themes include ongoing stress, relationship tension, family dynamics, career uncertainty, emotional exhaustion, and personal growth concerns.
WhatsApp counselling is well suited for individuals who:
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Feel overwhelmed by ongoing stress but still need to manage work and family life
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Struggle with relationship tension, communication issues, or recurring conflicts
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Are navigating family or parenting challenges
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Feel uncertain about career direction, life transitions, or personal goals
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Experience emotional exhaustion, low motivation, or persistent worry
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Want to develop better emotional awareness and coping strategies
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Rebalance is not a clinic, and we do not label or diagnose. Our work focuses on helping you regain balance, clarity, and emotional stability in real life.
WhatsApp Counselling vs Traditional Counselling
Both approaches can be valuable. WhatsApp counselling is particularly suitable when flexibility and accessibility matter most.
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Online therapy is just as effective as face to face therapy! Check out the references below:
Our Approach at Rebalance
At Rebalance, counselling is not about quick advice or rigid techniques. We integrate applied neuroscience, psychology, counselling frameworks, and real-life experience to support you in a grounded and practical way.
Each WhatsApp counselling journey is personalised. We focus on understanding your context, patterns, and emotional responses, then work together to develop clarity, emotional regulation, and realistic strategies that fit your life.
You can expect a supportive, non-judgmental space where your thoughts are taken seriously and explored at your pace.
Benefits of Counselling via WhatsApp
Many clients find WhatsApp counselling effective because it feels less intimidating than traditional therapy and easier to sustain over time.
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Key benefits include:
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Space to reflect before responding
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Support during emotionally difficult moments
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Reduced pressure compared to face-to-face sessions
Better integration of emotional care into daily life
Important Note
For urgent situations, please use the emergency service provided by the HKSAR government (e.g. the “999” emergency service, or the 24/7 hotline 18111) or the service in your community if you reside out of HK. Rebalance is responsive but it is not a 24/7 service, when you don’t get a response quick enough to meet your needs, please reach out to those 24/7 hotlines or services.
Service users feedback
Due to confidentiality, service users' cases will not be shared. But over the years, Yvonne at Rebalance received comments from her service users, examples are:
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"I feel much better after talking to you!"
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"Thank you for listening and understanding me!"
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​"Although it is over the phone, I can feel that you are listening to me."
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"I am so glad that you are so supportive!"
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"Thank you for giving me confidence, I think I can do it now."
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"Finally there is someone understanding me!"
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"Thanks, now I know what to do next."
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